Frequently Asked Questions
Do you have a brick-and-mortar? Can we come visit?
Unfortunately, we do not have a brick-and-mortar yet. We are not set up for walk in customers or order pick-up.
How long does processing my order takes?
Processing your order and shipping it takes anywhere from 2-7 business days. Some large "Customized" orders may take up to 10 business days to process and ship.
Do you offer a reward program?
We actually do. Please create an account in order to take advantage of our rewards program.
Can I cancel my order?
Yes. Once placed, you have 1 hour to contact us to cancel your order. After 1 hour, we began to process your order.
Can I add to my order?
No. Once order is placed, we cannot modify orders.
Can I change the items on my order?
No. Once items are ordered, processing time starts. It is hard to allow cancellation once items are already being produced.
Can you combine my orders?
No. We cannot combine orders. Each order will ship separately.
Do you offer local pickup?
No. We regret we are unable to offer local pickups at this time.
Can I exchange for a different size/color?
No. We do not accept exchanges.
What payment options do you offer?
We currently offer Stripe which allows you to checkout with the card of your choice. We have recently added AfterPay.
What is AfterPay?
AfterPay offers interest free payment plans. To learn more, Click here.
I have a problem with my order. What do I do?
If you received an incorrect order, please fill out a contact us and we will advise from there. All order problems must be reported within 24 hours of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized.
I had a damaged item. What do I do?
If you received your order with damages, please fill out a contact us and we will advise from there. All damages must be reported within 24 hours of delivery. Please have pictures of items and the package it was in. All items must be in new and unused condition. We will not replace items that have already been personalized.
I received my order, but an item was missing. What do I do?
We are so sorry you are missing an item. We double check all orders before shipping them out. Please have pictures of the unopened item and the packaging. Please use the Contact Us page to reach out do we can solve your problem.
I messed up an item I bought from you. Will you replace it?
No. We are sorry, but we do not warranty against use/abuse/personalization mistakes. We have tested our items to be used with the methods in the description on our website. If you have questions, please ask prior to personalizing your items. If you melt something, we will not replace it. We assume that our customers are familiar with their heat press, vinyl and HTV application, embroidery, etc. and can properly create their personalized goodies.
What is your response time?
We respond M-F typically within 24 hours. All contact must be done through our website or text us at 910-578-3813. Direct emails may not be seen. We do not do customer service on social media platforms.
I already placed my order and now it is on sale. Can you refund me?
No. Coupons, sales, pre-order specials, discounts, etc. cannot be used on already placed orders.
Sales & Coupon Restrictions: Not valid on already placed orders. Midnight on the night the coupon ends is an arbitrary time. Time zone of coupon has not been determined. If coupon works, you will receive the discount at checkout. Coupon must be used at time of purchase. Orders that do not use the coupon will not receive a refund, store credit or any other form of compensation. Orders will not be cancelled to allow replacement using coupon. It is the buyer's responsibility to take advantage of the coupon savings at the time of purchase. Standard website policies are in place for all sale items. Cannot be combined with other coupons or offers. Limit 1 coupon per purchase.
Last edited: 04/02/2022
***Any Sizes over XL are specialty orders. Stock is low in larger sizes due to COVID. Please Contact Us so we are able to secure your size before payment. Thank you for understanding!!***