SHIPPING & RETURNS POLICY

SHIPPING ORIGIN & SCHEDULE

Q: Where do you ship from?
A: We ship from Fayetteville, North Carolina.

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Q: What days do you ship?
A: We currently ship Monday through Friday only. We do not ship on weekends.

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PROCESSING TIME VS. SHIPPING TIME

Q: How long does it take to process my order before it ships?
A: Processing your order (getting it ready to ship) usually takes between 2–7 business days. Some large or heavily customized orders may take up to 10 business days to process and ship.

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Q: When will my order ship?
A: At this time, we are typically shipping items within about 2 business days after they are processed. Custom items take longer, so please place custom orders early to ensure timely delivery.

 

Q: Can you ship my order ASAP or rush my order?
A: No. Orders are shipped in the order they are received, based on the items ordered. We do not guarantee rush processing or specific ship-out dates.

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SHIPPING METHODS & RATES

Q: How do you ship?
A: We currently ship through USPS and UPS. The carrier used may vary based on your order and destination.

 

Q: Can I get a better shipping rate?
A: No. We do not set the shipping rates. All rates shown at checkout come directly from the shipping carrier.

 

Q: Do you offer international shipping?
A: No. We do not currently offer international shipping. We plan to add this in the future. Please subscribe to our mailing list or follow us on social media for updates.

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SHIPPING NOTIFICATIONS & TRACKING

Q: Why didn’t I receive an email notification about shipping?
A: Please make sure the email address you are checking is the same one used on your order. Sometimes emails can also end up in Promotions or Spam folders. If you need another shipping email notification, we will be glad to resend it—just contact us.

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Q: Has my order shipped?
A: You can log into your account at any time to check your order status and tracking information. If you are not a member yet, we encourage you to join our beehive community. Whether or not you have an account, you will receive an email notification with tracking when your order ships.

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Q: Do you provide tracking for my order?
A: Yes. We send shipment emails with tracking information once your order has shipped. You can also log into your account to see tracking for your order.

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DELIVERY TIMES & DELAYS

Q: Shipping transit is taking too long. Can I get a refund?
A: We cannot control shipping times and never guarantee a delivery date. We will not refund if the shipper does not deliver on the day you prefer or on a date they initially estimate. Once your order has been handed off to the carrier, transit times are out of our control.

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RETURNS & EXCHANGES

Q: Do you take returns?
A: No. We currently do not accept returns. All sales are final.

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Q: Can I exchange for a different size, color, or item?
A: No. We do not accept exchanges at this time. Please review all item details, sizing, and colors carefully before placing your order.

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Q: What if there is a problem with my order when it arrives?
A: If your order arrives damaged, incorrect, or missing items, please refer to the FAQ page for full details on how to report an issue. In general, all problems must be reported within 24 hours of delivery, items must be new and unused, and we do not replace items that have already been personalized.

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CUSTOMER SERVICE

If you have questions about shipping, delivery, or policies that are not answered here:

• Please contact us using the Contact Us form on our website, or

• Text us at 910-578-3813 (text only; no calls)

We respond Monday through Friday, typically within 24 hours.