FREQUENTLY ASKED QUESTIONS

GENERAL

Q: Do you have a brick-and-mortar? Can we come visit?
A: Unfortunately, we do not have a brick-and-mortar store yet. We are not set up for walk-in customers or in-person order pick-up at this time.

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ORDERS & PROCESSING

Q: How long does it take to process my order?
A: Processing your order and getting it ready to ship usually takes between 2–7 business days. Some large or heavily customized orders may take up to 10 business days to process and ship.

 

Q: Can I cancel my order?
A: Yes—with limits. Once your order is placed, you have 1 hour to contact us to request a cancellation. After 1 hour, we begin processing your order and may not be able to cancel it.

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Q: Can I add to my order after it’s placed?
A: No. Once an order is placed, we cannot modify it or add items.

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Q: Can I change the items, size, or color on my order?
A: No. Once items are ordered and processing has started, it is difficult to allow changes or cancellations because items and materials may already be in production.

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Q: Can you combine my orders so I save on shipping?
A: No. We cannot combine orders. Each order will ship separately.

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Q: Do you offer local pickup?
A: No. We are unable to offer local pickup at this time. All orders are shipped to the address provided at checkout.

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PAYMENTS, REWARDS & BUY NOW, PAY LATER

Q: What payment options do you offer?
A: We currently use Stripe, which allows you to check out with the card of your choice. We have also added Afterpay as a payment option for eligible orders.

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Q: Do you offer a rewards program?
A: Yes. We do offer a rewards/loyalty program. Please create an account and make sure you are logged in when you shop so your purchases can count toward your rewards.

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Q: What is Afterpay?
A: Afterpay offers interest-free payment plans for qualifying customers. If approved at checkout, you can split your purchase into multiple payments with no interest. For full details, please visit Afterpay’s website.

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ORDER ISSUES (MISSING, INCORRECT, OR DAMAGED ITEMS)

Q: I have a problem with my order. What should I do?
A: If you received an incorrect item or have an issue with your order, please use the Contact Us page and we will advise you from there. All order problems must be reported within 24 hours of delivery. Items must be new and unused. We do not replace items that have already been personalized.

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Q: My order arrived damaged. What do I do?
A: If you received your order with damages, please contact us within 24 hours of delivery. Please have clear pictures of the damaged item(s) and the package it was in. All items must be in new and unused condition. We will not replace items that have already been personalized.

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Q: I received my order, but an item was missing. What do I do?
A: We are so sorry you are missing an item. We double-check all orders before shipping them out. Please take pictures of the unopened package and its contents, then use the Contact Us page so we can review your order and solve the problem.

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Q: I messed up an item I bought from you. Will you replace it?
A: No. We are sorry, but we do not warranty against use, abuse, or personalization mistakes. We have tested our items to be used with the methods described on our website (heat press, vinyl and HTV application, sublimation, embroidery, etc.). If you have questions, please ask before you personalize your items. If you melt, scorch, or otherwise damage an item during use, we will not replace it. We assume that our customers are familiar with their equipment and crafting methods.

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SALES, COUPONS & DISCOUNTS

Q: I already placed my order and now the item is on sale. Can you refund me?
A: No. Coupons, sales, pre-order specials, discounts, etc. cannot be applied to orders that have already been placed.

Sales & Coupon Restrictions:

• Not valid on previously placed orders

• Coupon must be used at the time of purchase

• Orders placed without a coupon will not receive a refund, store credit, or any other form of compensation

• Orders will not be cancelled and re-placed to apply a coupon

• It is the buyer’s responsibility to use the coupon at checkout if they wish to receive the discount

• Standard website policies apply to all sale items

• Cannot be combined with other coupons or offers

• Limit 1 coupon per purchase

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CUSTOMER SERVICE

Q: What is your response time?
A: We respond Monday through Friday, typically within 24 hours.

To keep everything organized:

• Please contact us through the website Contact Us form, or

• Text us at 910-578-3813 (text only; no calls)

We do not handle customer service through social media platforms, and direct emails may not be seen if they are not sent via our contact form.

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T-SHIRT SIZING & AVAILABILITY

Q: How do your t-shirts fit?
A: Most of our t-shirts are UNISEX fit and are designed to be true-to-size with a relaxed everyday feel. For a more oversized look, consider sizing up.

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Q: Do you have a size chart?
A: Yes. T-shirt size charts for toddler, youth, and adult sizes are available on our site in the T-Shirt Measurements section.

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Q: Do you carry plus sizes?
A: We do offer extended sizes when available. Any sizes over XL are considered specialty orders and stock may be limited. Please contact us before payment so we can confirm your size is available and secure it for you. Thank you for understanding.